Last update: Apr 6, 2023

This privacy policy (“Privacy Policy”) describes how Blue Technologies FZE (“Fans CRM” “we” or “us”) collects, uses, and discloses your personal information, and the steps we take to protect it. If you have any questions regarding our privacy practices, please contact us.

For the purposes of this Privacy Policy, all references to Fans CRM shall be deemed to include its related companies (including all subsidiaries), its divisions and other companies that are part of its corporate group, its suppliers, and licensors, as well as its employees, directors, administrators, shareholders, agents, subcontractors, partners and other representatives.

This Privacy Policy applies to the information we collect through or in association with our website located at, the other Fans CRM applications, websites and services or otherwise through your interactions with us (collectively the “Services”). Fans CRM and its affiliates may share information with each other and use it in a manner that is consistent with this Privacy Policy.

In addition to this Privacy Policy, your use of the Services is also subject to the Terms of Service and any other terms that may be communicated to you from time to time. This Privacy Policy applies regardless of the means used to access or provide information through the Services.

If you do not agree to comply with these terms and conditions regarding our collection, use, communication, sharing, and management of personal information set out in this Privacy Policy, please do not use the Services and cease using them immediately. By accessing the Services, you agree to this Privacy Policy and consent to our collection, use, disclosure, retention, and protection of your personal information as described in this Privacy Policy.


Personal information is generally defined by applicable privacy or data protection laws as information about an identifiable individual. An identifiable individual is one who can be identified directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or by one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that individual.

The types of personal information that we collect depends on your interactions with us and your use of the Services. We collect information that you provide to us directly when you use or access the Services (ex: when you register for an account), information that is automatically collected through your use of the Services and information which is provided to us from other sources such as our service providers.

Information You Provide

You may choose to give us personal information when you use our Services. This information may include your name, phone number, email address, postal address, billing information, date of birth and other relevant information about you or your company. This type of information is collected by the following means:

Information that is Automatically Collected

Other personal information is automatically collected when you use our Services, including your IP address, the domain name and host from which you access the internet, the pages of the website that you visit, your browsing history, your browser software or operating system and your browser’s country setting.

Consulting the content on the Websites. When you browse our Services, information pertaining to your user behavior is collected by cookies and other technological means, as further described below. This personal information is used to personalize the content displayed on our Services and to improve the content recommendations intended for you.

IP addresses and navigation routes. We collect the IP addresses (internet protocol) of all visitors to our website and their browsing history, as well as other information such as the pages visited immediately before or after our website, the pages requested, the type of browser, the operating system, your internet service provider, the number of times you have visited our website and the date and average time you spend on our website. We use this information to administer, monitor and improve our website and to analyze trends and usage patterns.

Cookies and other technologies. Some of our Services may use a technology called “cookies”. A cookie is a tiny element of data that is sent to your device, which may then be stored on your device so we can identify you as an authorized user of our Services. The information recorded by cookies is encrypted and only Fans CRM can read the content of cookies in order to identify authorized users. You may set your web browser or other device to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Services, you may not be able to take advantage of all of the features of our Services.

A professional web analysis service. We can also use third parties, including Google, to:

The companies conducting remarketing can combine the use of first-party cookies (such as the Google Analytics cookies for example), and third-party cookies (like DoubleClick cookies), to (i) gather personal information; (ii) to inform, optimize and advertise based on your previous visits on our websites; and (iii) to determine the relationship between the registered visits to our websites and the advertising impressions, the other uses of advertising services and the interactions with these advertising impressions and these advertising services. To measure the effectiveness of our ads, these companies may also use tracer tags or web beacons to account for certain information regarding your visits to our websites and to the websites that have links to our site and that advertise it. If so desired, you can deactivate ad personalization and customize the advertisements on the Google Ad Network. Go to to set your preferences.

Other Security Specific Features. Certain security-specific features of our Service may scan and analyze your files or network for security vulnerabilities and automatically collect certain information, such as IP address, device ID, MAC address, Mobile/PC environment, file metadata, URLs, Domains and IP addresses of websites visited, user or application behaviours, personal information contained within email content or files to which Fans CRM is provided access, information from suspicious emails, including sender and receiver email address, and attachments, network connection information, debug logs, network architecture/topology or screen capture of errors.

Content Characteristics and Features. We detect and collect characteristics and features about the video and audio recordings that are part of your User Content for example by identifying objects and scenery, the existence or location within an image of a face or other body parts and the words spoken in your User Content. We do this for content modernization and to provide special effects.

Information from Other Sources

Business Partners

If you choose to register or use the Service via third-party service provider that integrates with the Service, you will provide us or allow them to provide us with your username, public profile, and other possible information related to such account. We will likewise share certain information with your social network such as your app ID, access token and the referring URL.

Advertisers, Advertising Networks, and Analytic Providers

We use the information collected from you, and your interaction with the Service and other third-party sites, to infer your likely interests to provide you with more relevant advertising. This information tells us about websites you’ve visited, apps you’ve downloaded and purchases you have made so that we can predict what else might interest you in the future and assess how effective the advertising on our Service is. We collect this information by the use of Cookies and similar technologies on our Service and from similar information received from third parties who advertise on our Service and whose sites you visit.

We use all the personal information described above for legitimate purposes which are detailed in the next section.


We process personal information based on one or more of the following legal bases:


We will use the information we collect about you in the following ways:

We will not use any personal information that we collect for materially different, unrelated or incompatible purposes without providing you with notice and first obtaining your consent.


Principle. Unless specifically stated in this Privacy Policy, we will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent. Access to your personal information is restricted to Fans CRM, more specifically to their personnel, management, technical, sales and marketing and human resources teams who need access to this personal information as part of their functions for Fans CRM.

Exceptions. We may transfer your personal information to:


Our Services may contain links to other third-party websites that Fans CRM does not own or operate. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy statements, notices, and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use, or disclose, secure and otherwise treat your personal information. Your access to third-party websites is at your own risk.


You have certain rights regarding the collection and processing of your personal information. These rights vary depending on the laws that apply to you but may include:

In general, you can access and edit most of your profile information by signing into the Services. You can delete the User Content you uploaded. We also provide several tools in Settings that allow you to control, among others, who can view your videos, send you messages, or post comments to your videos. Should you choose to do so, you may delete your entire account in the settings section. You may also be afforded rights in your country under applicable laws such as the ability to access your data, delete your data, and potentially others. If you have any questions on how to use those tools or want to know about any rights you may have in the country where you live and want to exercise them, please contact us.


We have implemented, and we apply administrative, organizational, technical, and physical measures aiming to protect the personal information in our custody and control against unauthorized access, use, modification, and disclosure. While we endeavor to protect and keep private such personal information, we cannot guarantee or warrant the security of your personal information against unauthorized disclosure resulting from hardware or software failure or other activities that may compromise the security of your personal information.

We retain your information for as long as it is necessary to provide you with the Services except in cases where we will retain information for as long as we have a legitimate business purpose to maintain the information or a legal obligation to maintain the information. We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements. The retention periods will be different depending on the type of information and the purposes for which we use the information.


You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request to access, update, erase, restrict and correct inaccuracies in your personal information that we have in our custody or control by emailing or writing to us using the contact information provided in the “Contact Us” section set out below. We may request certain personal information for the purposes of verifying the identity of any individual seeking access or update to their personal information records. We reserve the right to deny access as permitted or required by applicable law.


Our Services are not intended for anyone under the age of 18. Anyone under the age of 18 is not permitted to use the Services and we do not knowingly collect information from children under the age of 18. By using the Services, you represent that you are 18 years of age or older. If you believe that we have personal information about or collected from an individual under the age of 18, contact us via the details set out in the Contact section below.


Your personal information may be stored and/or processed outside of your country of residence and may be shared with other members of our corporate group outside of your country of residence. By using the Services, you acknowledge that we may transfer your data to and store your personal information in countries which may have different data protection rules than in our country of residence. For transfers of personal information outside of the European Economic Area (EEA), pursuant to Section 46 of the General Data Protection Regulations (GDPR), we will use data transfer agreements which are subject to EU-approved standard contractual clauses.


Fans CRM reserves the right, at any time to modify, alter and/or update this Privacy Policy to reflect changes to the applicable laws or to our personal information practices. The revised Privacy Policy will be posted on our Services and any such modifications, alternations or updates to the Privacy Policy will be effective upon the posting of the revised Privacy Policy on our Services. Your continued use of the Services following out posting of any revised Privacy Policy will constitute your acknowledgement of the revised Privacy Policy.


You may withdraw your consent to our retention, use or disclosure of your personal information at any time by contacting us as set out below in the “Contact us” section or by changing our device permission or in-app settings. However, if you withdraw your consent, we may not be able to respond to your requests, process your requests or provide you with any help regarding the Services.


If you have comments or questions about the way we use your personal information, or if you would like to access, review, update, or correct the personal information in our custody or lodge a complaint regarding our processing of your personal information, please contact us in the manner described below.

Name: Blue Technologies FZE

Mailing Address: Business Center 106, Umm Al Quwain, UAE

Email: [email protected]

Attention: Support